Shipping
All of our jewelry is made to order and will take 10 to 15 days to process. Once your order is ready, we will ship it to you using the shipping method you select at checkout. We offer the following shipping options:

Economy Shipping: 15 to 30 days
Express Shipping: 5 to 7 days
Please note that delivery times are estimates and may vary depending on your location and the carrier’s performance. We are not responsible for any shipping delays or errors caused by the carrier.

Return Policy
We want you to be completely satisfied with your purchase from CustomizeJewelry.co. If for any reason you are not happy with the quality of your jewelry, you can return it to us within 15 days of delivery for a full refund or exchange. Please note that personalized items, including engraved or custom-made jewelry, are not eligible for returns or exchanges.

To initiate a return, please contact our customer support team at support@customizejewelry.co with your order number and reason for the return. We will provide you with a return shipping label and instructions on how to return the item.

Once we receive the item and verify its condition, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you using the shipping method you select at checkout.

Please note that we do not cover the cost of return shipping unless the item is defective or incorrect. If you receive a defective or incorrect item, please contact us immediately for a replacement or refund.

Contact Us
If you have any questions or concerns about our shipping and return policy, please contact us at happy@customizejewelry.co